Remote Customer service Jobs • Customer Success Management

Carrot is seeking a Customer Success Executive to support new and existing customers within our Strategic segment, ensuring their needs are met and that Carrot becomes a valued, ongoing part of their benefits offering. In this role, you will serve as a trusted advisor to HR benefits leaders, clearly communicate the value of Carrot’s offerings, and respond proactively to customer questions and requests.

As a Customer Success Manager, you'll play a pivotal role in fostering exceptional experiences for our clients. You'll manage and nurture relationships, guiding clients through their journey from onboarding to adoption and beyond. Your focus will be on driving the value of our solutions, identifying growth opportunities, solving platform problems, and managing changes.